Privacy Policy
Last updated: [May 2025]
At Yoya Ceramic Tile, your privacy is not just a formality — it’s part of our business ethics. This Privacy Policy explains how we handle the personal information you share with us through our website and other digital interactions. We’re committed to transparency, data protection, and responsible use of your information.
🔹 1. Information We Collect
We may gather information in several ways:
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Directly from you when you fill out contact forms, request quotes, or send us emails (e.g., your name, email, company, phone number).
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Automatically, through cookies and tracking tools (e.g., IP address, browser type, time spent on pages, referral source).
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From third-party services, such as analytics or advertising platforms, with your prior consent.
We limit collection to data that is relevant, necessary, and proportional to the services we offer.
🔹 2. How We Use Your Information
Your information may be used to:
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Respond to inquiries, quote requests, and service-related questions
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Process orders or sample requests
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Improve our website functionality and user experience
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Conduct internal analysis and business development
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Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal data for commercial gain.
🔹 3. Cookies & Tracking Tools
Our website uses cookies to enhance browsing and analyze usage patterns. You may encounter:
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Essential cookies – necessary for website functionality
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Analytical cookies – used for improving our content and UX
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Marketing cookies – from platforms like Google Ads or Facebook Pixel (if enabled)
You can control cookie preferences via your browser settings or cookie consent tools displayed on the site.
🔹 4. Data Storage & Retention
We store personal data on secure servers with access limited to authorized personnel only. Data is retained:
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As long as necessary to fulfill the purpose it was collected for
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Or until you request deletion, unless legal obligations require otherwise
We take steps to prevent unauthorized access, alteration, disclosure, or destruction of your data.
🔹 5. Data Sharing & Third Parties
We may share information with trusted service providers who help us:
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Host and maintain our website
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Deliver email marketing or CRM services
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Analyze website traffic (e.g., Google Analytics)
All partners are contractually bound to respect your data privacy and use the information only for the agreed purpose.
🔹 6. Your Rights & Choices
Depending on your region, you may have the right to:
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Access or correct your personal information
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Request deletion or restrict processing
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Withdraw consent for marketing at any time
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File a complaint with your local data protection authority
To exercise any of these rights, please contact us at:
🔹 7. International Data Transfers
As a global supplier, some data may be processed or stored outside your home country. We take appropriate safeguards to ensure your data remains protected, regardless of jurisdiction.
🔹 8. Updates to This Policy
We may occasionally update this policy to reflect changes in our practices or legal requirements. When we do, the “Last updated” date will be revised. We recommend checking this page periodically for any changes.